At Sushisilks, we prioritize customer satisfaction. You can request a Refund / Exchange for a product only if it is defective or damaged, and you must provide a video showing the unboxing process from start to finish. This will ensure that the issue is documented and processed swiftly.

Once you’ve submitted your return request, we aim to collect the product within 4 business days. After the product is received, it will undergo a quality check, which typically takes 2 business days. The refund process will be initiated once the product passes inspection.

The timeline for receiving your refund depends on your chosen payment method:

• Prepaid Orders: Refund will be processed within 7-10 business days after the successful quality check.
• COD Orders: Refund will be processed within 7-10 business days after the successful quality check.

Refund times may vary based on the payment method used. For payments made via debit/credit card, please note that the time for the refund to reflect in your account depends on your bank’s processing time.

To raise a exchange/return request, please send us a WhatsApp message at +91 9113577134 or email at sushisilks@gmail.com. Include order details, reason for return, and uncut unpacking video.

International Orders:

We do not accept returns for orders from countries outside India.

Late or Missing Refunds: If you haven’t received your refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time for the refund to be officially posted.
3. Reach out to your bank, as they may need additional time to process the refund.

If you’ve completed all of the above and still haven’t received your refund, please contact us at sushisilks@gmail.com for further assistance.

Cancellation Policy:

If you need to cancel your order, please email us at sushisilks@gmail.com within 6 hours of placing the order, Monday through Saturday, between 9 AM – 6 PM. However, please note that orders are often shipped promptly, and cancellations may not always be possible.

Refunds will be credited back to the original payment method.

Important Notes:

• For Debit Card and Credit Card payments, the time taken for refunds depends on your bank’s processing time.
• If your refund amount exceeds INR 5000, your bank will send you an SMS notification. If the refund amount is less than INR 5000, please check your bank or credit card statement to confirm.
• Please note that we will only refund the price of the product. Delivery and handling charges are non-refundable.